Privacy Policy

Ratel Plus Nigeria Limited Privacy Policy

Last Reviewed: October 30, 2025 | Effective Date: October 30, 2025

1. Introduction

Ratel Plus Nigeria Limited (“Ratel Plus”) is committed to protecting the privacy and security of our subscribers’ personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile, data, and digital services.

We comply with the Nigeria Data Protection Act 2023, the Nigerian Communications Commission (NCC) Consumer Code of Practice Regulations, and all applicable data protection laws and regulations. By using our services, you agree to the terms of this Privacy Policy.

2. Scope and Definitions

• Scope: This policy applies to all users of Ratel Plus mobile, broadband, and digital communication services.
• Personal Data: Means any information relating to an identified or identifiable natural person.
• Processing: Refers to any operation performed on personal data such as collection, storage, retrieval, use, disclosure, or deletion.

3. Guiding Principles

Ratel Plus processes personal data in accordance with the following core principles as provided by the Nigeria Data Protection Commission (NDPC):

4. Data We Collect

We may collect the following categories of personal data from you:

• Subscriber identity data (full name, address, verified phone number, ID cards, date of birth)
• SIM registration and NIN linkage details
• Call, SMS, and data usage records
• Billing, credit card, and transactional payment details
• Device identifiers (IMEI, IMSI, IP address)
• Location information (necessary for network routing and coverage check)
• Customer support history and chatbot interactions
• Online portal activity, web configurations, and mobile app telemetry

5. Purpose and Legal Basis

We process your personal data for the following essential business purposes:

• Providing and managing high-quality network and digital communication services
• Processing billing, airtime recharges, and payment collections
• Resolving technical tickets and delivering 24/7 customer support
• Optimizing network quality, bandwidth provisioning, and latency control
• Complying with NCC directive rules, statutory filings, and law enforcement requests
• Sending promotional announcements and product updates (only with your explicit consent)
• Preventing cellular fraud, cyber-attacks, and illegal network access

6. Data Sharing and Disclosure

Ratel Plus will not sell your personal data. We may share data under strict confidentiality obligations with:

• Licensed sub-agents, technicians, or software providers bound by confidentiality covenants
• Law enforcement or governmental regulatory bodies (NCC, NDPC) as required by Nigerian law
• Roaming operators, interconnect partners, and bulk wholesale carriers (only for service routing)
• Financial institutions, merchant payment gates (Paystack, OPay) for payment clearances

7. Data Retention

We retain personal data only as long as necessary to fulfill subscriber service obligations and comply with standard NCC or NDPC regulations. After the statutory retention period lapses, your data will be securely shredded, deleted from databases, or fully anonymized.

8. Your Rights

As a data subject in Nigeria, you hold the following rights:

• Right to request access to records of your personal data stored with us
• Right to request correction of inaccurate, incomplete, or stale profiles
• Right to request deletion of non-statutory data (subject to NCC record compliance rules)
• Right to object to or restrict processing under valid grounds
• Right to withdraw consent for direct marketing newsletters and SMS blasts
• Right to lodge official complaints directly with the Nigeria Data Protection Commission (NDPC)

9. Data Security

Without prejudice to your rights, Ratel Plus implements robust administrative, physical, and digital safeguards (including end-to-end SSL encryption, firewalls, and multi-factor authorization) to safeguard your data. However, please note that no system connected to the internet can be guaranteed to be 100% impenetrable.

10. International Data Transfers

Where data transit requires cross-border storage (such as cloud hosting), Ratel Plus ensures adequate security protections under approved legal frameworks and gets subscriber consent when required.

11. Updates to this Policy

We may revise this Privacy Policy periodically to reflect legal amendments, technological innovations, or cellular regulatory guidance. Updates will be highlighted on our official portal and app announcements.

12. Contact Information

For data requests, inquiries, or privacy complaints, please contact our office:

Quick Access

NDPR Compliant

We employ enterprise-grade security structures and data encryption standards to ensure that all subscriber details are protected under standard Nigerian data regulations.